FAQs
What types of pet products do you offer?
Mystic Pet Supplies specializes in a diverse range of high-quality pet products, including durable dog leashes and stylish cat harnesses. Our products are designed to enhance the comfort and safety of your pets while catering to their unique needs and lifestyles.
How can I ensure the right fit for my pet's harness or leash?
To ensure the right fit, it is essential to measure your pet's neck and chest circumference accurately. We provide a sizing guide on our product pages to assist you in selecting the appropriate size. If you have any questions regarding sizing, please feel free to contact our customer service team for assistance.
What is your return policy?
We have a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. For more details, please refer to our return policy section.
Are there any items that cannot be returned?
Yes, certain items cannot be returned, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns on sale items or gift cards. If you have questions about a specific item, please contact us for clarification.
How long does it take to process a refund?
Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.
Do you offer exchanges for your products?
We do not offer direct exchanges. The fastest way to obtain a different item is to return the original product and, once the return is accepted, make a separate purchase for the new item.
What should I do if my item is damaged or defective?
If you receive a damaged or defective item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.
Do you ship internationally?
Yes, we offer international shipping. Shipping costs and delivery times may vary based on the destination. Please refer to our shipping policy for more information on international orders.
How can I contact customer support?
You can reach our customer support team via email at colantuonityler028@gmail.com. We are here to assist you with any inquiries or concerns you may have regarding our products or services.